Cancellation and Refund Policy

Our Commitment to Transparency

At aviarealapp, we aim to provide a seamless and satisfactory experience for all our users. This policy outlines the procedures for canceling services and requesting refunds, ensuring that you have clear and straightforward options available.

Cancellation Process

You can cancel your account or subscription at any time. To begin the cancellation process, please reach out to our support team using the contact options available on our website or app. While we strive to process cancellations quickly, some services may still be accessible until the end of your current billing cycle or subscription term.

Refund Eligibility

Refunds may be available under specific circumstances, as detailed below:

  • Subscription Refunds: If you decide to cancel your subscription, you may qualify for a partial refund based on the unused portion of your subscription. Refunds are generally processed within a reasonable time after we receive your cancellation request.
  • In-App Purchase Refunds: Refunds for in-app purchases are subject to review and approval. If you experience an issue with a purchase or believe you are eligible for a refund, please provide detailed information to our support team to assist with the review process.
  • Technical Issues: If you encounter technical difficulties that prevent you from accessing our services, please report the issue to our support team. After an investigation, we may provide a refund or alternative solution if appropriate.

Please be aware that certain fees or charges may be non-refundable. We reserve the right to deny refund requests that do not meet our policy criteria or in cases where our services have been misused.

How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

  • Your account information or order number.
  • A clear explanation of why you are requesting a refund.
  • Any relevant documentation or screenshots that could assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience as we work to address your concerns and ensure your satisfaction.

By utilizing our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to update this policy at any time, with changes posted on this page. We encourage you to check back regularly for any updates that may impact your rights and responsibilities as a user.